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Where do I return my boots?
Please contact Customer Service for instructions
on where to return your order. Amanda will be more than happy to give you
easy and precise instructions to ensure the process is handled in a
professional and personal way.
What is the first step in returning or exchanging my
boots?
Please contact Customer Service.
Please do not take any action until you email or call us. We
reserve the right to reject returns without any prior authorization or contact.
Up until how long will you accept my return or exchange?
Returns are good up to 30 days after purchase. We only accept boots that have been worn on carpet.
Any boots returned after that period or have been polished or worn outside will
either be rejected or charged a 15% re-stocking fee.
Again, we cannot accept returns after the 30 day period.
If you are unsure if you will make this timeframe, contact Customer
Service. The time frame for APO/FPO orders is 60
days due to the transit times for shipment.
Can I wear my boots outside and then return or exchange them?
No. When you try on your boots upon arrival, do so on carpet. Again, if they are polished or worn outside and you wish to return them, we will not accept the boots.
No exceptions - we've been in business for over 50 years, and we have a pretty
good eye.
Will I get a full refund if I return my boots?
If you return your boots for a refund we will refund you 100% of the cost of the
boots, excluding original shipping charges even if included in the base
price. We cannot recoup shipping costs to send the boots and with higher
gas prices, we are forced to charge $15 for shipping and restocking for each
pair of boots returned for a refund.
If you order 4 pairs of boots and return 3, expect a complete refund minus
$45 to cover our costs (assuming Free Ground shipping was used).
We cannot refund
expedited shipping charges. If you order a pair of boots and select
overnight shipping but then wish to return them, you will receive a refund for
the cost of the boots minus the $35 charge.
Note, this does not
apply to returns for exchanges, just refunds.
Do I need to include a note with my return or exchange?
Yes - this goes for both Returns and Exchanges. We have a large number of boxes delivered every day and we need some direction so we can make sure you're satisfied.
Even if directions were included in an email or phone call, please include them
in the note to doubly insure your order is processed quickly and
smoothly. We are human after all! :)
How does the exchange process work?
There are two ways to exchange your boots:
1. Upon contacting Customer Service for instructions on returning your
boots, we will send out a new pair upon receipt of the original pair, making
for an even exchange.
-OR-
2. We can charge your for another pair and send the exchange out right
away. Once you receive shipping instructions for the original pair, we
will refund your original amount. Thus, once all the boots are where they
are supposed to be, it amounts to an even exchange.
Either way, for the first exchange we'll cover the Ground shipping costs to
you (as we do for your order as well). To keep our prices as low as they
are, we cannot cover costs to reimburse you for shipping the original pair back
to us. Thus, out of 3 shipments (shipment of original pair, return of
original order, shipment of new pair), we cover 2 out of 3.
Note: Standard charges still apply should expedited shipping is
desired for new pair.
Where do I send my exchange?
Again, contact Customer Service for
this information.
What if I believe my boot has a manufacturer’s defect?
If a boot has a manufacturer's defect please contact Customer Service
for return authorization. We deal with these situations on a case-to-case status.
What if I got the wrong pair/style/something really messed up?
Occasionally mistakes happen – sometimes they’re even out of our hands. For all mistakes, regardless of where they originated, we will work with you to solve them as quickly and fairly as possible. Unfortunately behind this computerized
website rests humans, and we’re definitely not infallible. However, we strive to keep all of our customers
happy, for that's what has defined us for over 50 years and will guide us for
the next half a century.
If you have a concern or question regarding your order, please contact Customer Service
so we can make it right.
What if I have a question that isn’t answered on this page?
You may contact Customer Service and we’ll assist you as best as we can.
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